FAQs
Hi, how can we help you?
Find answers to the most common questions about RSLIDES
Orders & Shipping
4 questions
Returns & Exchanges
3 questions
Sizing & Fit
3 questions
Product & Care
5 questions
📦 Orders & Shipping
We ship within 1–3 business days. USA, UK, Australia: 7–14 days. Europe: 7–21 days. You'll receive a tracking email once your order ships.
Orders can be changed or cancelled within 12 hours of purchase. Contact us immediately at support@rslides.com.
Check your spam folder first. If it's not there, contact us and we'll resend it right away.
Carriers can take 24–48 hours to update tracking after dispatch. If it's been longer, reach out and we'll check for you.
🔄 Returns & Exchanges
We offer a 30-day comfort guarantee. If you're not satisfied, you can return your order within 30 days of receiving it.
Easy — contact us at support@rslides.com with your order number and the size you need. We'll sort it fast.
Yes. Less than 1% of our customers ever need to use this — but if you're not happy, we are. Full refund guaranteed within 30 days.
📏 Sizing & Fit
Generally yes. If you have wider feet or you're between sizes, we recommend going one size up.
The foam softens slightly with wear and moulds to your foot shape — without losing support.
The full size guide (US, AU, UK, EU) is available on every product page, just below the size selector.
👟 Product & Care
Premium EVA foam — lightweight, soft, waterproof, BPA-free and 100% vegan-friendly.
Yes. The 4.5cm cloud-foam sole absorbs impact and relieves pressure on feet, heels, knees and hips. Many customers report relief from plantar fasciitis and tired feet.
Yes — anti-slip textured sole for wet and dry surfaces.
Rinse with water and mild soap. Air dry in the shade. Avoid heat above 30°C.
Fully waterproof — perfect for the shower, pool, beach or daily use.
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