FAQs

If you wear a half size and your size is not available, please choose a smaller size. It's important to note that our slippers have an open-toe design and can accommodate a range of sizes.

Although we have received positive feedback from numerous customers who have reported relief from foot pain, we cannot make claims that our slippers have the ability to cure foot pain. 

However, our RSLIDES are specifically engineered to provide enhanced comfort compared to various other footwear options. They are designed to compress with each step and effectively absorb the position of your foot, contributing to a more comfortable experience.

Our slippers are incredibly versatile and can be worn in various conditions. They are suitable for a wide range of activities, such as lounging at the beach, indoor use, taking a shower, going for a walk, and much more.

Our slippers are constructed using EVA (ethylene vinyl acetate) material. It's important to note that EVA is a non-toxic material, free from plasticizers and other additives. 

The high-quality EVA used in our slippers is gentle on the skin and completely harmless. EVA is widely used in insoles and shoes worldwide due to its durability and long-lasting nature. 

Rest assured, there is no need to be concerned about any potential health risks associated with our slippers.

Although our RSLIDES are crafted from EVA, an incredibly comfortable and squishy material, it's important to note that they may experience slight shrinkage when exposed to high temperatures. 

The material is not resistant to extremely high temperatures and should not be subjected to prolonged sunlight exposure.

While our slippers may not provide extensive arch support, the material is specifically designed to compress and alleviate pressure from your feet.

After placing your order, our team will be thrilled to prepare your RSLIDES for shipment. With great care, they will retrieve your RSLIDES from our inventory and meticulously pack them. Please be patient and allow our team up to 72 hours to complete this process.

Kindly note that we ship orders only when all items are fully

prepared. If you have pre-ordered any items, they will be shipped together with

the rest of your order once all items are available.

Now, with the sun shining and the sky adorned in a brilliant blue

hue, you can eagerly anticipate the arrival of your RSLIDES, knowing that they are en route to bring you comfort and style.

We have a 30-day return policy in place. If you wish to return your purchase, please note that you will be responsible for shipping the item back to us, including the associated shipping costs.

In the event that you receive a defective product, we will gladly replace it for you. We will cover the shipping costs for the replacement item.

Your satisfaction is important to us, and we strive to ensure a smooth and hassle-free return process.

If you wish to cancel your order within 6 hours of placing it, please send us an email stating the reason for cancellation along with your order number. We will promptly cancel your order for you.

However, if your order has already been processed and shipped, you will need to wait until you receive it. Once you have received the order, you can ship it back to us. Once we receive the returned item, we will proceed with issuing a refund to you.

Please note that it's important to follow the specified cancellation and return procedures to ensure a smooth and efficient process.

To get in touch with us, you can simply use our contact form on our website or send us an email at support@rslides.com. We will be happy to assist you with any inquiries or concerns you may have.

To track your order, please visit our tracking page at

https://rslides.com/pages/track-order. You have two options to track your order:

Enter your order number and email into the designated field.

Enter your tracking number into the designated field.

If you find that the tracking information is not updated, we kindly request that you allow 2-4 days for the tracking status to be updated.

Please note that tracking information may take up to 6 days to update. This delay does not necessarily indicate that your order has not been shipped. In some cases, there might be delays in the tracking system, while your package is already on its way to you. Rest assured, we strive to ensure timely delivery, and any delays in tracking are often temporary and beyond our control. We appreciate your patience and understanding during this time.